Terms and Conditions for Alice of Avalon

Last updated: December 17, 2023

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: United Kingdom

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Alice of Avalon.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Goods refer to the items and services offered for sale on the Service.

Orders mean a request by You to purchase Goods or Services from Us.

Service refers to the Website.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Alice of Avalon, accessible from http://www.aliceofavalon.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service it is available by clicking on the tab labeled 'Privacy Policy' at the bottom of every page.

Placing Orders for Goods

By placing an Order for Goods or Therapies through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order. The third parties used for secure payment process are Stripe and PayPal, both of which comply to their own terms and conditions which are available on their websites.

We reserve the right to update or change any part of these Terms and Conditions of Service. Check this page periodically for changes. Your continued use of or access to the website following posted changes constitutes acceptance of those changes.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods or service availability
  • Errors in the description or prices for Goods or services
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.


email [email protected] or use the 'contact us tab' on the website www.aliceofavalon.uk.


Disclaimers align with the consumer protection from unfair trading regulations 2008:

  1. Alternative healing is not a substitute for medical advice.
  2. All intuitive readings are for entertainment purposes only and are not meant to influence anyone in anyway.
  3. Prices are subject to change without notice, if you have already purchased a therapy the price you have paid will be honoured.
  4. Please notify cancellations either by email or through the 'contact us' tab on the website www.aliceofavalon.uk
  5. Cancellations with more than 24 hours notice are transferable to be rescheduled within 90 days of the original appointment; otherwise, there will be no refund. Please contact us to reschedule the appointment as soon as you are aware you will not be able to attend the original appointment to make alternative arangements.
  6. If you cancel within 24 hours of the appointment no refund or reschedule will be given.
  7. You will be sent a confirmation email when you book and pay for an appointment online.
  8. If the therapist cancels the appointment, for any reason and at anytime, then a full refund will be given.
  9. Testimonials made on the guestbook may be published with your name and logo.
  10. Service discretion rests with Management, with the right to refuse service and refund payments.
  11. All clients must be over the age of 16.
  12. Any behaviour, by any client, deemed to be inappropriate by the therapist, will be reported to the police. This does not affect your statuatory rights.
  13. Body work therapies require you to fill in a short medical form to assess if you are suitable for these therapies during the intitial consultation. Your name and contact details will not be kept with this form. It is your responsibility to inform the therapist of any changes to your health in the future. The data you provide on this form will only be used for the pupose of therapies consultation and will not be passed on to any third party not directly involved with these activities without permission. The data will be stored securely and only used for the purpose originally intended as per the Data Protection Act 1998.

Alternative healing is not a substitute for your medical practitioner’s advice and I will insist you take your doctor or medical practitioner's advice as complimentary therapies work together with western medicine.  Whilst many people have reported physical and / or emotional benefits from attending healing sessions I cannot promise or guarantee any particular result. Any clairvoyance work is for entertainment purposes only and is not intended to mislead any persons in any way. Any techniques used are not intended to diagnose or prescribe and are in no way a substitute for the clients own inner guidance or consultation with a licensed health care professional. I never make claim to be able to heal a person but do believe in a combination of allopathic (western) and alternative healing treatments.


By accepting these Terms and Conditions of Service, you confirm that you are of legal age in your jurisdiction. You may not use our products for any illegal or unauthorized purpose, violating any laws in your jurisdiction. To shop with us or receive services from Alice of Avalon you need to be at least 18 years old, have a credit or debit card that we accept (see bottom of page for details of current payment providers) and be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it before purchase). You can only place an order for a product if you are a consumer. We are unable to sell products to businesses.

When you buy a product from Alice of Avalon you can pay be either card or paypal. When you pay for your order, you will be sent an order confirmation email listing the products you have purchased. We will then place your order with our warehouse and the order will be sent directly to the address you have given us. Please do contact us if you have any returns. We will then give you the address to return the products to. Please read the Returns Policy section for more details.


All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available listed at the bottom of the page, such as Visa, MasterCard and the online payment method PayPal.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.


Your Order Cancellation Rights

  1. Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.
  2. Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them, 'As New'. You should also include all of the product's instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.
  3. We will attempt to reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order.
  4. You will not have any right to cancel an Order for the supply of any of the following Goods:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent You have acknowledged Your loss of cancellation right. 


  1. Damaged or faulty items Should an item arrived damaged please let us know by email with in 48 hours of the receipt of the goods. We request photographic evidence of all damages. If you receive goods that are faulty or incomplete on arrival, you must notify us by email or by using the contact us form within 48 hours of receipt of the goods. You must notify us within 48 hours of the receipt of goods if we supply you with an incorrect item by mistake. Do not return goods to us, upon receipt of your email notifying us of a return we will give you the address of the appropriate warehouse to send them to.
  2. Unwanted items If you wish to return an unwanted item, please notify us either by email or through the contact us form on the website within 14 days of the receipt of the item. Returning items must be received by the warehouse within 21 days of you receiving them. We aim to refund you within 14 days of the item being received at the warehouse. Please note that many items are uniquely made and may vary slightly to the picture. All items should be returned in their original packaging and 'as new' to the dispatch depot. The address for the return label will given, should it be necessary.
  3. All Returns

Before returning any items you must inform us of the reason for the return. Please quote your original order number and the order number starting with AWD on all returns and correspondence. In the event of an item being returned to the dispatch depot not arriving, you will be asked to provide tracking details or a receipt of the proof of postage. Please note returns can take up to 10 days to be received and processed. If an item or items are returned without any written communication or in line with our return policy procedures we will not compensate for any transport costs involved. Ensure the original dispatch notice is in with your return as we will need the codes to process your return.

Alice of Avalon does not accept responsibility for any items sold by us or shipped by our warehouse that are returned incorrectly. We don't accept returns for items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

None of this affects your statutory rights.

4. Fair use

Where we suspect fraudulent activity and/or we notice unusual or suspicious activity we might have to withhold issuing a refund and block your account and any associated accounts. Such activity includes but is not limited to claims relating to orders not being received, items missing, excessive ordering and returning, unusual patterns of returns activity. Where we refuse multiple returns by you (see ‘When we may withhold issuing a refund’ below); or returning items worn/used or not matching what was originally ordered. Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.  This doesn’t affect your statutory rights.

5. When we may withhold issuing a refund

We will refuse a return if an item has been damaged, soiled, washed, altered, worn, or used in anyway or if the original tags, labels and packaging are no longer intact and/ or attached to the relevant item. Items must be returned 'as new'. If the item(s) returned to us do not match what you received, or if you have returned items after expiry of the returns period and we refuse a return for any of these reasons, we will not issue you with a refund and dispose of the returned item in a responsible way and we will continue to withhold a refund.
If any of the above happens to you and you think we’ve made a mistake, please get in touch with us and we’ll be happy to discuss it with you. This does not affect your statutory rights.

6. Returns of cosmetic items:

If you wish to return an unwanted cosmetic item, you must notify us (by e-mail or by using the Contact Us page on the website) within 3 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 28 days of you notifying Alice of Avalon of the cancellation providing we have received the item back. The item should be returned to us in line with our returns instructions within 7 working days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'. Do not return items directly to me. Send an email within 3 days of receiving the item and We will give you the address of the warehouse that it needs to be returned to.

*Does not include the Christmas period when Royal Mail/Courier transit times are extended beyond our control.

  1. Cosmetic Goods
    All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request.  Alice of Avalon highly recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

7. Misuse of Goods
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site. Alice of Avalon will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.

8. Delivery Before you finalise your order, you may be given various delivery options and delivery costs will be charged. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'. No contract exists between you and us until we have received and accepted your order. Each time you place an order, you will receive an automated email listing the good you have ordered. The notification of receipt is not a confirmation, that the order has been accepted. Orders are then sent to the warehouse and shipped to your delivery address from a designated warehouse. Delivery times vary depending on where the shipping is going to. Orders are usually shipped between 3-5 days from the time the warehouse has received them but please do make allowances for extra shipping time in busy seasons and when restrictions, such as covid, are in place. Or because of postal/carrier delays, logistics or bad weather. Please do contact us if you would like an update on your orders progress within 30 days of the date which your order was placed and we'll try to do our best to help you.

9. Alice of Avalon cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions or lack of delivery instruction left for the carrier.

10. Limitation of Liability
Alice of Avalon will not be liable to you for any loss or damage in circumstances where there is no breach of a legal duty owed to you by Alice of Avalon or by its employees or agents; Such loss or damage is not a reasonably foreseeable result of any such breach; Any increase in loss or damage resulting from breach by you of any item of this contract.


1. Prices Policy

  1. The Company reserves the right to revise its prices at any time prior to accepting an Order.
  2. The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
  3. We are busy here and and from time to time our team may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it. If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

    Keep in mind that there may be other taxes that you need to pay which aren’t imposed by us for example import taxes at the boarder with your countries postal delivery service for international orders, these will be at your expense.

2. Data Protection

    1. Alice of Avalon will take all reasonable precautions to keep the details of your order and payment secure. However, unless Alice of Avalon are negligent, we will not be liable for unauthorised access to information supplied by you.
    2. Alice of Avalon will supply your details only to the warehouse for shipping, your details will not be passed onto any other third party.

3. Images

  1. All though all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product.  Please note there will be variations in colours pertaining to products manufactured from natural materials (e.g Soap Stone).
  2. No replacements will be made if a customer is dissatisfied with the colour of any product which is listed as having varying colours in the description.  If a customer wishes to return a varying colours item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.
  3. Images on the website and included in the data feeds remain the Intellectual Property of Ancient Wisdom Marketing Limited.

4. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

5. Protecting Your Security
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

6. Placing an Order

  1. By placing an order with Alice of Avalon you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.  The contract of the sale is bound by the terms laid out in this document.
  2. The contract laid out in this document is between Alice of Avalon and yourself, the customer.


1. Links to Other Websites

  1. Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
  2. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
  3. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

2. Termination

  1. We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
  2. Upon termination, Your right to use the Service will cease immediately.

3. Limitation of Liability

  1. Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or GBP £100 if You haven't purchased anything through the Service.
  2. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

4. "AS IS" and "AS AVAILABLE" Disclaimer. The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

  1. Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
  2. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

5. Governing Law

The laws of the Country, United Kingdom, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

6. Disputes Resolution

  1. If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company. For European Union (EU) Users. If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance. You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

6. Severability and Waiver

  1. Severability - If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
  2. Waiver - Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

7. Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.


  1. We are not responsible for inaccuracies, and material is for general information only. Historical information is not current. Monitor changes on our site at your own risk.
  2. We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
  3. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


Certain products or services may be available exclusively online, with limited quantities. We reserve the right to limit or discontinue products or services.


Comments may be edited, published, or removed. Users are responsible for their comments.


The business is registered at 20 High Street, Glastonbury, BA6 9DS, Somerset, UK.


Your personal information is governed by the 2018 Data Protection Act. Alice of Avalon is registered with the ICO. ICO registration number is ICO:00015734517


You agree to indemnify us from any claims arising from your breach of these Terms and Conditions of Service.


We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service


If you have any questions about these Terms and Conditions, You can contact us:

By email: [email protected]

By visiting this page on our website: http://www.aliceofavalon.uk/contactus